Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We’ll notify you of any significant delays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic (U.S.): 2-5 business days
- International: 7-14 business days
Delivery delays can occasionally occur due to carrier issues or customs processing.
Shipping Locations
We currently ship to:
- United States
- International
If you don’t see your country listed, contact us at info@thumbfin.com to check availability.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Shipping Carriers
We use trusted carriers such as:
Carrier selection may vary depending on your location and shipping method chosen.
Lost, Stolen, or Damaged Packages
We are not responsible for lost or stolen packages once marked as delivered. If your package arrives damaged, please contact us at info@thumbfin.com with photos of the item and packaging within 2 days of delivery.
International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. These charges are the customer’s responsibility.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or shipping, contact us at:
📧 info@thumbfin.com
